Shipping policy
Last updated: 2 October 2026
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally at this time.
We cannot deliver to:
- PO Boxes
- APO, FPO and DPO military addresses
- Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands and American Samoa
If you place an order to one of these destinations, we will contact you and cancel the order with a full refund.
Order processing
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.
You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.
Delivery times
After processing, delivery normally takes 3–8 business days.
Total estimated time from order to delivery: 4–11 business days.
These are estimates, not guarantees. Delivery times may be affected by carrier delays, weather, high-volume periods and other circumstances outside our control.
If we cannot ship your order within 30 days of purchase, we will notify you and offer the choice of a revised shipping date or a full refund, in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Shipping costs
Shipping costs are calculated at checkout and shown before payment. Free shipping on all orders over $55. Orders below $55 are charged a flat rate of $4.95.
Orders containing multiple items
Our products are stocked in different warehouses. An order containing several items may arrive in more than one parcel, on different days, with separate tracking numbers.
This is normal and does not mean part of your order is missing. If one parcel arrives and another has not arrived within the estimated window, contact us at info@offhours.pro.
Tracking
Tracking information is emailed once your parcel leaves the warehouse. Tracking may take 24–48 hours to show movement.
Address accuracy
You are responsible for providing a complete and accurate shipping address. We are not liable for orders delivered to an incorrect address supplied at checkout.
If you notice an error, contact us at info@offhours.pro immediately. We can usually correct an address only before the order enters processing.
Undeliverable and refused parcels
If a parcel is returned to us because the address was incorrect or incomplete, delivery was refused, or the carrier's delivery attempts failed, we will refund the order value minus the original shipping cost and any return carrier charges. You may instead ask us to reship at your expense.
Lost, stolen or damaged parcels
If tracking shows delivered but you have not received the parcel, please check with household members and neighbors, and with your local carrier depot, then contact us within 7 days of the delivery date.
If a parcel is lost in transit or arrives damaged, contact us within 7 days with photographs of the packaging and contents. We will arrange a replacement or refund.
Changes and cancellations
You may change or cancel an order only before it enters processing. Once processing begins we cannot stop the shipment. Contact info@offhours.pro as soon as possible.
Duties and taxes
Domestic shipments within the United States are not subject to customs duties. Applicable sales tax, where required, is calculated at checkout.